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Company News
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Rates increase ~  10-19-2007
In April 2007 the Internet Corporation for Assigned Names and Numbers (ICANN) approved price increases for certain domain registries. Domain registries are the private companies which manage the registration of domain names within the top-level domains for which they are responsible, control the policies of domain name allocation, and technically operate its top-level domain(s). Domain registries VeriSign, Afilias, Neulevel and Public Interest Registry applied for price increases and received approval and will be raising their wholesale prices to all ICANN-accredited registrars. In light of that decision, we' ve had no other option but raise our rates accordingly. SupraGlobal Networks
New Site ~  06-30-2005
Launch of New SupraGlobal.com website!!
More News »
Client Testimonials
MaryAnn Koopmann
Highly recommend supraglobal.com with their outstanding and fast response service. They will go out of their way to help you and answer any questions you may have at the time. We are so pleased to have found them. Thank-you for the great service!
www.championpress.com
Joan Curbow
I just wanted to forward along a note regarding the quality service I have received from you at Supraglobal. The service has been outstanding, to say the least! It's so easy to take the path of least resistance on some IT issues because a lot of it is done on-line and behind the scenes. I found you to be a great advocate of what it means to go "above & beyond" the call of duty with my latest request to have a few of my domain names pointed to a different URL. It was a pain getting the information relative to where my domains were registered and getting them transferred and pointed appropriately but you took the issue and followed it through to completion. Thanks for being such an AWESOME support mechanism for the Organization and giving the ULTIMATE in service! You're fabulous!!
Keller Williams Realty St. Louis
 
 
 
Hosting Policies
  CGI Abuse Policy | Acceptable Use Policy | Dedicated servers usage policy
 
CGI Abuse Policy
SupraGlobal Networks allows CGI to be used on all Virtual Servers. CGI can be resource intensive however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU can be used by any one account on a shared server. There are several reasons why SupraGlobal Networks has created its CGI Abuse policy for its virtual server users.

What does SupraGlobal Networks consider "CGI ABUSE"?

Any site whose CGI programs are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. SupraGlobal Networks is the sole determinant of what consititues degraded server performance. Due to their use of flat files instead of databases, SupraGlobal Networks does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. SupraGlobal Networks suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards.

Why does SupraGlobal Networks have this policy?

Server Speed and Fairness to others

A Virtual Server is shared. As such, there are many accounts per machine. In all fairness, SupraGlobal Networks cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive CPU usage by one or more clients causes extreme slowness in all areas: FTP, Telnet, Web Sites and more. If the CPU usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.

What happens if I violate this policy?

All accounts that are found to using excessive amounts of system resources will receive an email warning from SupraGlobal Networks. This warning will inform you that there is too much CGI running and it will provide options for reducing the usage or upgrading your server. If you do not reduce the usage within 24 hours of the email being sent, your CGI scripts will be disabled.
 
Acceptable Use Policy
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As a provider of web site hosting, and other Internet-related services, SupraGlobal Networks offers its clients, and their customers and users, the means to disseminate a wealth of public, private, commercial, and non-commercial information. SupraGlobal Networks respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, SupraGlobal Networks reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, SupraGlobal Networks has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing SupraGlobal Networks’s services. This AUP will be revised from time to time. A customer's use of SupraGlobal Networks’s after changes to the AUP are posted on SupraGlobal Networks’s web site, www.SupraGlobal Networks, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.


One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others. When information is disseminated through the Internet, they also must keep in mind that SupraGlobal Networks does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over SupraGlobal Networks’s network and may reach a large number of people, including both clients and non-clients of SupraGlobal Networks, clients' postings to the Internet may affect other clients and may harm SupraGlobal Networks’s goodwill, business reputation, and operations. For these reasons, clients violate SupraGlobal Networks policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

- Spamming
- Intellectual Property Violations
- Adult Material
- Defamatory or Abusive Language
- Forging of Headers
- Illegal or Unauthorized Access to Other Computers or Networks
- Background Running Programs
- Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
- Facilitating a Violation of this AUP
- Export Control Violations
- Usenet Groups
- Other Illegal Activities
- Other Activities

Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward SupraGlobal Networks, but also because it can overload SupraGlobal Networks's network and disrupt service to SupraGlobal Networks clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, SupraGlobal Networks has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list. Refer to our UCE/SPAM Policy <http://www.supraglobal.com/info/uce-spam.html> for more informtion.

Intellectual Property Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. SupraGlobal Networks is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also SupraGlobal Networks’s policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Adult Material

Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered "adult material." However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why SupraGlobal Networks has been forced to create its no adult sites policy for its virtual server users.

What does SupraGlobal Networks consider "Adult Material?"

· Any site whose revenue is gained in part or whole from its adult content.
· Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
· Revenue-generating hyperlinks to sites who violate policy #1.

Why does SupraGlobal Networks have this policy?

Bandwidth and Resources

A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average "adult site" gets more hits than 100 standard websites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.
SupraGlobal Networks reserves the right to decide what it considers "adult content", "adult material", "sexually explicit", or "sexually related". Let us know if you are unsure of the approval of your site before placing an order.

Defamatory or Abusive Language

Using SupraGlobal Networks’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Forging of Headers

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks

Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Background Running Programs

Background Daemons in general are prohibited on SupraGlobal Networks servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.
SupraGlobal Networks will be the sole arbitor of what consitutes a violation of the above policy.

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this AUP

Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Export Control Violations

Exporting encryption software over the Internet or otherwise, to points outside the United States.
Usenet Groups

SupraGlobal Networks reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities

Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Other Activities

Engaging in activities, whether lawful or unlawful, that SupraGlobal Networks determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. SupraGlobal Networks will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with SupraGlobal Networks policy or applicable law. When SupraGlobal Networks becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
SupraGlobal Networks also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, SupraGlobal Networks urges its clients to assume that all of their on-line communications are insecure. SupraGlobal Networks cannot take any responsibility for the security of information transmitted over SupraGlobal Networks’s facilities.
SupraGlobal Networks will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. SupraGlobal Networks may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, SupraGlobal Networks may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. SupraGlobal Networks assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, SupraGlobal Networks may disclose client information or information transmitted over its network where necessary to protect SupraGlobal Networks and others from harm, or where such disclosure is necessary to the proper operation of the system.
We hope this AUP is helpful in clarifying the obligations of Internet users, including SupraGlobal Networks and its clients, as responsible members of the Internet. Any complaints about a client's violation of this AUP should be sent to mailto:abuse@SupraGlobal.com.

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